Lifeline Program

Our special low-cost telephone service.

Lifeline Is…

  • A supported service.
  • A non-transferable government assistance program.
  • Only available to eligible consumers.
  • Limited to one discount per household? (either wireline or wireless service).

VIYA, in conjunction with the V.I. Public Services Commission (PSC) and the Federal Communications Commission (FCC), provides the Lifeline program that reduces the cost of basic wireline telephone service.

HOW LIFELINE WORKS:

If you qualify for participation in Lifeline, you will receive a credit on your local monthly wireline telephone bill of $9.25 (Federal credit) and $10.55 (local credit).

WHAT THE LIFELINE PROGRAM MEANS:

In dollars and cents, heres how the Lifeline program can help you (note: this does not include the optional TLS credit and charge):
Current Monthly Telephone Charge -$31.83 (includes applicable taxes and fees)
Lifeline Federal Credit -$9.25
Lifeline Local Credit -$10.55
Other Credits (LNP, ARC, FUSC)* -$2.33
Monthly Charge After Credits -$9.70

HOW TO SIGN UP FOR LIFELINE:

Effective November 1, 2016, certification of eligibility will be done at the VIYA Business Office. The staff at VIYA will ask you to complete an application with proof of your eligibility.
For more information, please contact the VIYA Business Office at 340.777-Viya(8492)

FULL DETAILS:

For full details and term and conditions please download pdfs below:

Brochure (English)

Lifeline Terms & Conditions

* Includes End User Charge, Local Number Portability Charge (LNP), Access Recovery Charge (ARC) and Federal Universal Service Charge (FUSC). As of 10/1/16 FUSC is $1.31. Totals do not include the $1.00 Act 7261 VI Emergency Surcharge and any other surcharge. Rates and Charges are authorized by the Virgin Islands Public Services Commission and FCC and are subject to change after the printing of this document. Rules are subject to change based on FCC & PSC requirements.